Support
Email is the support channel for every app. Choose your app below so the email arrives with the right subject.
Please leave out passwords, payment details and anything personal we don't need. Screenshots can show names, file paths or collection details, so crop or blur them first.
Watch collection tracker
Useful to include
Your platform (Android or Windows), the app version from Settings, and what you did just before the problem. If the app offers "Send a bug report", it creates a log you can read before deciding to send it.
File name and path checker
Useful to include
Your Windows version, the target you scanned for, and if you can, the text from Copy report. Rename any private file names in it first.
Pre-reset file audit
Useful to include
Your Windows version and which finding looks wrong. An exported report lists file paths from your PC, so remove any you would rather not share.
Speaker and microphone level guard
Useful to include
Your Windows version, the device name as shown in AmporIQ, the rule you use, and what changed the level if you know.
Sleep, wake and battery audit
Useful to include
Your Windows version, whether the PC is a desktop or laptop, and what WakeAuditIQ reported. If you attach an exported report, check it first: it contains power evidence only, with user names and device IDs removed.
Email files to PDF
Useful to include
Your Windows version and how many files you converted. Please don't send the emails themselves unless we ask; describe the problem, or send a sample that contains nothing private.
Our apps are sold through Google Play (WearKeeper for Android) and the Microsoft Store (our Windows apps, as each is released). The store takes the payment and handles refunds under its own policy; we never see your card details. If a purchase isn't working, email us anyway and we'll help.
Purchases don't transfer between Google Play and the Microsoft Store.
WearKeeper's optional AI runs on your device. If it produces something inappropriate, offensive or harmful, email contact
Include what you asked it to do, what it produced (a screenshot is ideal), and your app version and language. Because the AI runs on your device, we don't see its output unless you send it.
Each app has its own privacy policy: WearKeeper, MervanIQ, VorselunIQ, AmporIQ, WakeAuditIQ. This website has its own.
Data requests, privacy questions and legal matters: legal@mirageinteractive.uk.
Security vulnerabilities: reporting a security issue.